Intelligent Operations provides AI education consulting and training to help businesses develop in-house AI skills and tools to work smarter and save time.
Most business owners are sitting on years of customer, inventory, and operations information (or “data”), but their teams don’t yet know how to use AI to get value from this data.
We use the latest AI tools, grounded in your data and with your oversight, to train your team how to automate repetitive tasks, speed up decisions, and improve customer experience.
We design everything around your people: practical and tailored training workshops, playbooks, and simple in-house AI assistants that fit your existing workflows and keep “humans-in-the-loop” from day one.
Ethical, safe, and secure AI education, training, and implementation.
What we do
Up skill your team in core AI tools
Hands-on training and coaching so staff can confidently use ChatGPT, Gemini, Grok, and Copilot for real work: emails, reports, customer queries, documentation, and day-to-day problem solving.
Build simple, in-house AI tools
Design and set up custom GPTs, Gems, NotebookLMs, and projects that are tailored to your business, using your policies, FAQs, manuals, and templates to ensure your team can “ask anything” and get consistent answers.
Turn your business data into decisions
Apply advanced statistical analysis to your sales, operations, and customer data to find what’s working, what’s not, and where to focus. We turn these insights into clear reports your team can use with the new customised AI tools.
Start small, prove value, then grow
We pick one or two high-friction processes, run a small pilot, measure time saved and quality improvements, and then help you decide what to scale next.
Why do you need AI now?
The latest research shows that:
AI is already reshaping how work gets done. The gap is no longer just “who has AI”, but who has staff that know how to use it well.
Teams that are AI-skilled are reporting faster output, better decisions, and lower admin load — while others are falling behind.
95% of Australian businesses using AI report increased revenue.
AI is saving Australian businesses 23 hours a week (on average).
68% of Australian businesses using AI report improved customer experience and relationships.
But the biggest barrier to effective use of AI for your business is training and up-skilling your team.
(Google Cloud, 2024)
Why choose us?
Education-first, not ‘black box’ tech
We specialise in high quality teaching – translating complex AI concepts into practical skills, playbooks, and examples your team can use immediately.
Grounded in psychology and change management
With more than 10 years of expertise in psychology and behaviour change, we focus on culture, habits, and adoption. We help tackle the real barrier to AI: people knowing how to use it effectively!
Evidence-based and measurement-driven
We bring an academic mindset to implementation: clear hypotheses, KPIs (time saved, error rates, revenue impact), and advanced statistical analysis so you know what’s actually working.
World leading AI tools, built on your data
We work across ChatGPT, Gemini, Grok, and Copilot, grounding everything in your existing documents and data.
Built for business realities
We design solutions that fit the time, budget, and skills of your business. Simple to maintain, easy to use, and owned by your team.
Who you’ll work with
Blake Lawrence, PhD is Founder and CEO of Intelligent Operations.
Blake applies his extensive teaching, research, psychology, and statistical data analysis expertise to help businesses train their people, make sense of their data, and build simple AI tools they can trust and control.
A lecturer in advanced statistical research methods, Blake is a published researcher (40+ academic papers) and an experienced leader with strong governance and strategic project evaluation experience.
Blake has a PhD in psychology and a Bachelor of Psychology (with First Class Honours) from Curtin University. He has also completed the Google Cloud Generative AI Leader credentials which includes training across grounding (retrieval augmented generation), prompt engineering, human-in-the-loop (HITL) design, measurement, and secure/responsible AI practices.
Contact Blake
Interested in working together?
But have some questions first?
Please complete this form and I’ll be in touch shortly!
Talk soon,
Blake